Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
- To be eligible for a return, your item must:
- Be in the same condition as received (unworn, unused, with tags, and in original packaging).
Include the receipt or proof of purchase.
Return Process
- Initiate a Request: Contact us at info@kikicrystal.com to start your return.
- Shipping Instructions: If your return is approved, we will provide a return shipping label and details on where to send your package.
Important: Items sent back without prior return approval will not be accepted.
- Return Shipping Costs:
Return shipping fees are the responsibility of the buyer, unless the return is due to transit damage or our error (see exceptions below).
Damages, Issues, and Exceptions
Transit Damage or Errors
- Free Transit Damage Replacement:
If your product arrives with obvious impact damage or external injuries due to shipping, contact us immediately. We will provide a free replacement or full refund for the damaged item. For fragile items such as mineral specimens, we will first assess the damage percentage and attempt to provide a replacement. If a substitute cannot be found, we will offer a compensation plan based on the evaluated damage severity (e.g., partial or full refund).
- Handling Errors:
If we sent the wrong item, a defective product, or made a processing error, we will provide a new replacement product or negotiate compensation with you.
Non-Returnable Items
The following items cannot be returned:
- Custom products (e.g., special orders, personalized items).
- Used or opened goods (e.g., candles, cosmetics).
- Gift cards.
If you have questions about a specific item, contact us at support@vesperanails.com.
Exchanges
The fastest way to get a different item is to:
- Return the original item (follow the return process above).
- Once your return is accepted, make a separate purchase for the new item.
Refund Processing:
- We will notify you via email once your return is received and inspected.
- If approved, refunds will be issued to your original payment method.
- Please allow 7 business days for your bank or credit card company to process the refund.
Contact Us
For any questions about returns, refunds, or damage claims, email us at:
info@vesperanails.com
We’re here to help resolve any issues promptly!
